Frequently Asked Questions
What makes Adventure Patch different?
Adventure Patch aims to bring fun back into your child’s day. Our strong philosophy and focus on fun and adventure set our services apart. Our Adventure Coordinator is a unique element of the Adventure Patch team and allows us to create a fantastic and inspiring program of adventure for your child across all of our services.
What if I’m late to pickup?
If you are running late to collect your child, please contact your Room or Outside School Hours Care Coordinator to let them know. Please note that late fees apply when you are unable to collect your child on time.
What if my child is sick?
If your child is sick, please call your Room or Outside School Hours Care Coordinator as early as possible to let them know your child will not be attending care. If notice has not been received by the session start time, a search fee may apply due to the lengthy process required to ensure the safety of your child.
Please note that you will be charged an absence fee.
What is an Adventure Coordinator?
The Adventure Coordinator is tasked with creating a stimulating and inspiring program of activities for each of the Adventure Patch Services. The Adventure Coordinator takes into account the age and activity requirements for each child and develops age appropriate adventures to get children outdoors and using their imagination. Activities often include visits to our Bush Block so that children experience nature-based play.
How does Adventure Patch communicate with parents?
Adventure Patch uses a range of methods to communicate with parents including email, Xplor, Facebook and this website.
During the day and for specific information relating to your child we will keep you up to date via Xplor.
How do I enrol?
Our enrolment process is easy and can be found here. Please note that we have limited spaces available and in some circumstances you may be placed on a waiting list. Enrolment is not confirmed until you have received confirmation directly from Adventure Patch.
What are your fees?
You can find our fees for each service on our Fees Page.
Does the Child Care Subsidy get paid directly to Adventure Patch?
The Australian Government pays CCS fees directly to Adventure Patch on your behalf. The CCS is deducted from your account.
Do you supply meals?
Meals are not included in your fees. We do however provide morning and afternoon tea for Long Day Care children and afternoon tea for Outside School Hours Care and Vacation Care.
What are your opening hours?
Administration Hours: Monday – Friday 8am to 5pm.
Long Day Care Hours: Monday – Friday 7.15am to 6.15pm
Outside School Hours Care: Monday – Friday 7.15am to 8.30am and 2.45pm to 6.15pm
Vacation Care: Monday – Friday 7.15am to 6.15pm during school holidays.
Please note Adventure Patch closes between Christmas and New Year each year. Confirmation of operating hours are advised to families late November/early December .
Also note we do not open on Tasmanian Public Holidays.
How do I check my account balance?
To check your account and balance owing to Adventure Patch, you need to log into the Xplor Web Portal, where you can also download statements.
How do I pay?
Instructions on how to pay for Child Care Services can be found on our Payments page.
What do I need to pack?
- Sun safe hat
- A manageable backpack
- Lunch box with lunch and a drink bottle
- A change of clothes (including appropriate clothing for the frequent changes in Tasmanian weather)
- Bottles (if applicable)
- Security toy (if needed)
- Nappies (if applicable)
Please note all items must be labelled.
If you have any questions about what your child needs to bring, please contact your Room or Outside School Hours Care Coordinator.
Do I have to immunise my child?
Do I have to immunise my child?
It is a requirement of Centrelink that children are immunised (or a conscientious objector) to receive child care subsidy. Children who are not immunised may attend Adventure Patch but may not be able to attend during an outbreak of an infectious disease in the Centre.
Can children use their own technology?
Please see our policies and procedures for more information.
Can I book my child into the vacation care program once it has commenced?
Yes, you can, however we advise parents to book as early as possible to ensure they don’t miss out, as places are limited. Our Vacation Care Programs are very popular with excursion days filling quickly.
How will my child sleep if they are with other children?
Adventure Patch encourages children to settle easily and quietly and an Educator will stay in the room while children are falling asleep. All sleep rooms have intercoms, so we will know immediately if a child is crying, and when they wake up. It generally takes only a short time for a child to feel secure and fall asleep easily.
How does Adventure Patch manage meal times?
Mealtimes are an important part of your child’s day, and children soon learn the routine. First it’s handwash, they love the little sink! Younger children sit in low chairs and older ones at the table. All children are given a drink – mealtimes are happy, relaxed occasions. We encourage independence but assistance is always close by.